Service Desk Representative
3.
7 Quick Apply 6 hours ago Full Job Description Pay Transparency:
$17 - $18 hourly Role and Responsibilities The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations.
They contribute to member retention, as well as new membership sales.
This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities.
The Service Desk Representative acts as the club's first line of communication with members and creates a friendly and welcoming environment.
Specific Responsibilities Essential Functions Greet members/guests enthusiastically and efficiently handle the check-in process Answer telephone and field calls Schedule massage appointments either in person or by phone Assist members with purchases of retail goods and club services Present membership information to prospective members, as well as refer them to Member Sales Department Be knowledgeable about all programs and activities offered by Active Wellness Promote club services and activities Assist with keeping the club well stocked and clean Inventory of food items as well as locker and laundry service Maintain communication log and lost & found a ledger Handle member injury and illness incident reporting Administer emergency care to members and guests in need of assistance Work as a TEAM with all other departments Other duties and responsibilities as assigned by the supervisor Other Functions Be knowledgeable about all programs and activities offered by Active Wellness Promote club services and activities Assist with keeping the club well stocked and clean Attend Active Wellness site meetings and training Handle injury and illness and security incident reporting Requirements:
Qualifications and Education Requirements Previous health club personal training experience is a plus Basic accounting skills, customer service skills, results-oriented, basic computer skills, ability to multi-task, and commitment to the fitness industry Minimum GED/High School Diploma or equivalent Must be detail oriented, organized and highly responsive with a commitment to customer service Strong verbal communication skills Basic computer skills, customer service skills, results-oriented, ability to multitask, and commitment to the fitness industry AED/CPR/First Aid Certified Proof of citizenship or legal status Physical and Working Conditions Ability to take the responsibility for the health and safety of others Ability to stand for several hours in the same shift; ability to lift 25 lbs Fitness club environment Must follow OSHA and Active Wellness safety standards Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Quick Apply 6 hours ago Full Job Description Pay Transparency:
$17 - $18 hourly Role and Responsibilities The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations.
They contribute to member retention, as well as new membership sales.
This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities.
The Service Desk Representative acts as the club's first line of communication with members and creates a friendly and welcoming environment.
Specific Responsibilities Essential Functions Greet members/guests enthusiastically and efficiently handle the check-in process Answer telephone and field calls Schedule massage appointments either in person or by phone Assist members with purchases of retail goods and club services Present membership information to prospective members, as well as refer them to Member Sales Department Be knowledgeable about all programs and activities offered by Active Wellness Promote club services and activities Assist with keeping the club well stocked and clean Inventory of food items as well as locker and laundry service Maintain communication log and lost & found a ledger Handle member injury and illness incident reporting Administer emergency care to members and guests in need of assistance Work as a TEAM with all other departments Other duties and responsibilities as assigned by the supervisor Other Functions Be knowledgeable about all programs and activities offered by Active Wellness Promote club services and activities Assist with keeping the club well stocked and clean Attend Active Wellness site meetings and training Handle injury and illness and security incident reporting Requirements:
Qualifications and Education Requirements Previous health club personal training experience is a plus Basic accounting skills, customer service skills, results-oriented, basic computer skills, ability to multi-task, and commitment to the fitness industry Minimum GED/High School Diploma or equivalent Must be detail oriented, organized and highly responsive with a commitment to customer service Strong verbal communication skills Basic computer skills, customer service skills, results-oriented, ability to multitask, and commitment to the fitness industry AED/CPR/First Aid Certified Proof of citizenship or legal status Physical and Working Conditions Ability to take the responsibility for the health and safety of others Ability to stand for several hours in the same shift; ability to lift 25 lbs Fitness club environment Must follow OSHA and Active Wellness safety standards Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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