HR Service Center Analyst

Streffco Consultants, Inc., is an international technical staffing and systems integration organization. We provide technology and business operations resources on a project, contract, contract-to-hire or direct hire basis.

Title: HR Service Center Analyst
Job ID: 60896
Industry: Healthcare
Location: Alameda, CA.
Duration: 4 months
Pay Rate Range: Depends on Experience (W-2 all inclusive rate)

Purpose and Description:
Handles a high volume of inbound calls related to benefits enrollment, eligibility, and general Human Resources.
Research and application of critical thinking in an effort to provide first call resolution pertaining to HR and benefits policies and procedures.
Daily Responsibilities:
Respond to moderate to complex benefit inquiries while providing excellent customer service.
Exert cogent written and verbal communication.
Meet or exceed call quality and call performance metrics.
Seek to provide first call resolution by conducting essential research and analysis.
Review employee data utilizing Windows-based HRIS systems and other web based tools to respond to employee inquiries and concisely document results.
High school diploma or equivalent required
Required Experience and skills:
Advanced reading skills and basic math skills required.
Demonstrated experience navigating Windows-based computers
Must be able to work in a Labor / Management Partnership environment.
Desired Skills:
A general knowledge in one or more of the following areas- payroll, health and welfare benefits, worker's compensation, leaves of absences and/or general HR.
1-2 years call center HIGLY PREFERRED or customer service experience.
Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and PowerPoint
Experience with PeopleSoft systems
Handle repetitive calls
Please respond by submitting your resume in a Word Document.
(Please include the job title and id# in the subject line)
We will not respond to everyone personally - qualified candidates will be contacted for an interview.

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